Service & Maintenance

Our commitment to quality doesn’t stop at the installation of your system. For every system we install, we offer an extended guarantee, providing you with peace of mind and immediate assistance and support whenever you need it.

With a vast network of skilled engineers covering the entire UK, operating 24/7, 365 days a year, you can rest assured that help is readily available in case of a breakdown. As an optional service package, we provide a customized Planned Maintenance Scheme, encompassing regular and thorough assessments of your refrigeration equipment. This not only helps reduce operating costs but also enhances the overall reliability of your system.

We have recognised the importance of utilising the latest developments in technology to ensure our customers continue to have high standards of service and provide real time information.

By incorporating this new technology into our normal working procedures, has not only reduced the time between information being recorded and reacted to, but also the instant sending of the service sheet through to our technical department has removed the need for a return visit, by providing real time technical backup for our remote engineers.

Within two minutes of a service call being taken our engineers are automatically updated to direct the engineer to the priority call, complete with all the details of the call.  All the information for the call is stored on their smartphones, meaning that all the details of the call are on hand rather than relying on the individual’s memory of a phone call.

Once the work is complete, the engineer will complete the electronic service sheet, which is digitally transmitted immediately back to the office, updating the details of the job automatically and raising requests for parts or further information before the engineer leaves site.  Within minimal time of the works being carried out, the completed job sheet can be in your inbox with all the details of what was found and additional works that may be required.

The Benefits:

• To provide the service department with information regarding van locations, as this will assist with allocating the nearest engineer to the service call.
• Provide instant tracking of parts used and required, with automatic re-orders of van stock via our computer system.
• Onsite identification of parts can be sent through such as photographs, to assist our technical department to identify unusual parts for quick analysis.

Routine maintenance serves as a crucial proactive measure, pinpointing potential issues within mechanical and electrical components while also detecting early stages of refrigerant loss. This approach significantly mitigates the risk of unexpected downtime and enhances the overall reliability of the equipment.

Investing in a planned maintenance scheme yields multiple benefits, primarily reducing the occurrence of untimely breakdowns, thus lowering the overall operating costs of your plant. Routine maintenance is instrumental in identifying potential issues within mechanical and electrical components, detecting refrigerant loss in its early stages, and mitigating the risk of unexpected downtime, ultimately maximizing equipment reliability.

Beyond cost savings and enhanced reliability, adhering to the latest F-Gas regulations necessitates regular checks for leakage in plant refrigeration systems. Our maintenance scheme at Progen Refrigeration entails a comprehensive series of assessments of the refrigeration or air conditioning equipment, enabling the identification of any faulty components or performance loss and pinpointing areas that could benefit from additional attention and improvements.

Upon conducting the scheduled preventative maintenance checks on-site, Progen Refrigeration ensures all pertinent documentation is promptly dispatched for auditing and insurance purposes. This includes all completed maintenance check sheets. Moreover, each system is meticulously labelled with a relevant asset number and a QR code. This QR code serves as a valuable tool for our call-out engineers when visiting the site, enabling them to access the equipment’s complete maintenance history. This facilitates the identification of any potential issues, which are then integrated into our management system and added to an asset register.

Progen Refrigeration takes the responsibility of ensuring that all legal obligations concerning refrigeration systems and the gases used are met. Our contracts encompass the testing and calibration of leak detection systems where applicable, ensuring compliance and satisfying audit requirements. This comprehensive approach helps keep your systems in compliance and up to code.